Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

These will be calculated automatically in the shopping cart when you place your order. We offer free courier delivery for all orders over $190

Which payment methods do you accept?

When placing your order online, you will have the option to pay by either credit card, bank deposit/online banking or cheque. For payments by credit card, you can choose either the first payment option on the checkout page - Pay online by secure credit card (via Stripe) - or the the last option - Credit Card (via Paypal). All credit card payments made via Stripe will be completed without leaving our website using a secure SSL connection. If you choose the Paypal option, you will be redirected to the Paypal website to make your payment and then redirected to our website upon completion of payment. Please note that you DO NOT require a Paypal account when choosing this option. Payment details for bank deposit and cheque will be issued to you if you choose these payment methods.

How long will delivery take?

We dispatch orders daily from our Warehouse in Rolleston (near Christchurch) daily and we use either Post Haste, NZ Couriers or Castle Parcels depending on your order size and region. Usually orders within the South Island are delivered the following day, and orders to the North Island up to 2 working days. If your nominated delivery address is in a Rural Delivery area, please allow an extra 2 to 3 working days. We will mark your order as complete once it is dispatched to you, and you will then be provided with a link to track your order.

How secure is shopping in the Online Shop? Is my data protected?

We never keep your credit card details - in fact, we never see them as all credit card payments are handled via either Stripe or by Paypal. Both of these payment services are used by millions and known for theirstrength in security. You are always welcome to call us to discuss your payment preferences.

What exactly happens after ordering?

Once you place your order with us, you will be redirected to the completed order screen and also receive an email confirming your order details. From there, you will be able to visit our order tracking page where you will be asked for your order ID and email address to be kept up to date with the status of your order. If you paid by credit card, your order will be marked as 'processing'. If you chose to pay by either bank deposit or cheque, your order will be marked as 'on hold' until we receive your payment. Your order status will continue to be updated on our order tracking page until your order has been dispatched, at which point you will be emailed your order tracking details and your order status will be updated to 'complete'. You will also receive email updates on the status of your order, and you are welcome to call us anytime to follow up.

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