Frequently Asked Questions
Please read our FAQ before sending us a message.
These will be calculated automatically in the shopping cart when you place your order. We offer free courier delivery for all orders of first aid kits over $199. We strive to keep our delivery costs as low as possible, and the more items you order, the more you will save on delivery costs.
When placing your order online, you will have the option to pay by either credit card, bank deposit/online banking or Afterpay. Please just note that Afterpay has an order limit of $2000, so this option will not be available for our more expensive products such as the defibrillators. For payments by credit card, you can choose either the first payment option on the checkout page - Pay online by secure credit card (via Stripe) - or the the last option - Credit Card (via Paypal). Most of our customers use the first credit card option (Stripe) as the process is much easier, however we realize that some customers do prefer to use Paypal so we also provide this as an option. All credit card payments made via Stripe will be completed without leaving our website using a secure SSL connection. If you choose the Paypal option, you will be redirected to the Paypal website to make your payment and then redirected to our website upon completion of payment. Please note that you DO NOT require a Paypal account when choosing this option. Payment details for bank deposit will be displayed to you once you place your order using this method, and will also be emailed to you. If paying by Bank Deposit, your order status will show as pending until we confirm receipt of your payment and process your order.
Great question, and we are often asked by our customers if they can do this. For the majority of our products, including our First Aid Kits & Supplies, we do not offer a pick up option. We only offer a courier option for these and dispatch from our warehouse - this is one of the ways we are able to keep our prices as competitive as possible. However for our range of Fire Products including all our extinguishers, we can offer a pickup option from our dispatch centre in both Christchurch and Auckland. If you would prefer this option, please contact us first (by phone, email or live chat) as this is not shown as an option when ordering online. You will still need to place your order online (or by phone), and we will give you a coupon code that you can use at the checkout to waive the courier fee and will provide you with pickup instructions. Please just note that it will usually take until the following day for your order to be ready for you to collect, but we will advise you when you place your order. If you choose to collect your fire products, we also require a minimum order value of $45, otherwise we will charge a $10 processing fee.
We dispatch orders for first aid kits and supplies from our Christchurch Warehouse daily. Our fire products are dispatched daily from either Auckland or Christchurch . You will usually receive your order the following working day if placed by midday, but please allow up to 2 working days. If your nominated delivery address is in a Rural Delivery area, please allow an extra 2 to 3 working days. All of our courier services for our first aid kits and most of our first aid supplies are booked and tracked via Gosweetspot so you will receive a tracking email the minute your order courier ticket is printed and ready for delivery. Please note that as most of our fire products and some other products are processed and dispatched through our Distribution centre in either Auckland or Christchurch, so sometimes we may not be able to send you the tracking details until later in the day or the following day, but you will receive an email notification for your order and it will be shown as either pending or complete.
We never keep your credit card details - in fact, we never see them as all credit card payments are handled via either Stripe , Paypal or Afterpay. Each of these payment services are used by millions and known for their strength in security. You are always welcome to call us to discuss your payment preferences.
Once you place your order with us, you will be redirected to the completed order screen and also receive an email confirming your order details. For orders of First Aid Kits & Supplies, once your order courier label has been printed, you will receive an email (via Gosweetspot.com) with your courier tracking details. Your order status will also be updated and you will receive an automated email informing you of this together with a pdf GST invoice. From there, you can keep an eye on the courier status of your order by using the link sent to you via Gosweetspot. You can also visit our order tracking page where you will be asked for your order ID and email address to be kept up to date with the status of your order. For orders of Fire Products (extinguishers etc) and some of our other products, it may take us until later in the day or the following day to email you your tracking details.
You are of course welcome to call us on 0800 101 909 or email us anytime to follow up. There is also the Live Chat option that you can use, which is usually monitored by one of our staff who will respond to your query.
Yes of course. Please just call us on 0800 101 909 and we can process your order for you. We realize that many of our customers like to speak to a real person, so we are always happy to do this for you. If for any reason your call isn't answered straight away, please do leave us a voicemail message and we will call you back as soon as possible. When placing your order by phone, you will have the option of giving us your credit card details so that we can do the order and payment for you there and then, or we can prepare and email you a pdf GST invoice for you to arrange payment at your end.
If this happens, please do not worry! The bulk of our products are sent from our Christchurch Warehouse (most of our first aid kits and supplies), however if your order contains a combination of first aid and fire or other types of products, we may send them to you separately depending on where they are warehoused. Usually we will endeavor to advise you if this is the case, but if you only receive part of your order please rest assured that the rest of the order will be with you soon. You are of course welcome to contact us so that we can check for you. Occasionally (but not often) we do run short of certain first aid supplies if we have recently processed a large order, but if this is the case will advise and send those items to you on backorder usually within a few days.
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